Pleasant Valley Hospital (PVH) announces the Customer Service Employee of the Month for February 2017 is Cindy Hess.
Hess is a Registered Nurse who works in the Infusion Center. She began her career at Pleasant Valley Hospital in September 2008.
The Employee of the Month at Pleasant Valley Hospital is nominated for taking extra steps to provide excellent customer service to our patients and family members at Pleasant Valley Hospital.
Hess works at Pleasant Valley Hospital’s Infusion Center where they treat patients who need transfusions, infusions, and chemotherapy. She was nominated by an employee who recently spent time as a patient in the Infusion Center. The employee observed Hess and admired the way she treated her patients as they had their treatments. She waited on the patients getting drinks, snacks, and even had patient tray line meals delivered to them. During the employee’s stay in the Infusion Center, a young patient came in very scared of needles. Hess took her time to calm him down and walk him through the process, and he did great. She always wraps the arms in a warm blanket to find the veins easier and make the patients more comfortable. It is very refreshing to see someone take their time with their patients.
Hess and her husband of 29 years, Dean, live in Vinton, Ohio. They have two children, Amber and Tyler.
According to PVH: “She is an excellent example of the PVH Employee of the Month, and we are very grateful to have her on our team.”
In this recognition, she received a $50 check and a VIP parking space. She will also be eligible for the Customer Service Employee of the Year award with a chance for $250.